Customer Relationships

How To Use Social Media To Increase Customer Loyalty

Did you know that the probability of selling to an existing customer is 60-70 percent? That’s because customers that have multiple positive experiences with a brand are more likely to remain loyal and return. One of the best tools you can use to increase customer loyalty is social media. Here’s how: Make Sure Your Customers …

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8 Reasons Your Business Needs to Be Using Social Media

Think your business doesn’t need to be using social media? Check out these 8 reasons you may want to reconsider! 1. Relationship Building / Communication Social media allows you to start a conversation with your customers – something that traditional advertising does not offer. Having social media platforms where customers can feel like they are …

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