Customer Service

5 Things To Consider When Using Social Media For Customer Service

5 Things To Consider When Using Social Media For Customer Service

Resolving customer service issues on social media can be tricky and intimidating. But companies that aren’t afraid to respond to customer queries online are perceived as more honest and transparent. “When your company provides great social customer service, you build a relationship not only with a customer, but also with everyone else who sees that …

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8 Reasons Your Business Needs to Be Using Social Media

Think your business doesn’t need to be using social media? Check out these 8 reasons you may want to reconsider! 1. Relationship Building / Communication Social media allows you to start a conversation with your customers – something that traditional advertising does not offer. Having social media platforms where customers can feel like they are …

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